Privacy Policy

This privacy policy sets out how J F Muscle Medic uses and protects any information that you give J F Muscle Medic when you use this website.

J F Muscle Medic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

J F Muscle Medic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2020.

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business)

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offer.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure. We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

The following privacy notice outlines how J F Muscle Medic collects, uses and protects your personal data.

J F Muscle Medic is a private treatment room and mobile service that provides beauty and holistic treatments.

The data protection officer/data owner for the organisation is Jaimie Foden. You can contact the data protection officer/data owner by sending an email to [email protected] or writing to Jaimie Foden, 70 Stevens Road, Stourbridge, West Midlands DY9 0XW.

Personal data collected

The personal data that we collect is:

Name
Home address
Email address
Date of Birth
Phone number
Health information

Purpose and Legal Basis for Processing Your Data

J F Muscle Medic takes your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.

We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

Where we request sensitive personal data from you, (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.

Who is processing my data?

J F Muscle Medic, 70 Stevens Road, Stourbridge, West Midlands, DY9 0XW are the data controller and process your personal information for the purposes laid out in this privacy notice.

Your personal data is processed to:

Collect specific personal data (name, address, email, contact number, DOB) that is required to enter into a contract to sell a product or service.
Engage in communication with you including conformation and reminders of appointments, and requests to cancel or change bookings.
Collect Health information to perform the agreed services appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.
Ensure a safe service and provide industry standard advice.
Select relevant offers, promotions and information for you.
Estimate the number of customers we have.
Hold personal data that is required by law or to respond to legal process.
Hold for insurance purposes.
Store customer records.

Your rights as the individual

If your personal data is held by J F Muscle Medic you hold particular rights over it.

Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting the J F Muscle Medic Data Officer.

You also have the right:

To be informed of how your personal data will be used before it is collected.
To access your personal data personal data and to information on how your information is used after it has been gathered.
To have personal data corrected if it is incomplete, inaccurate, or out of date.
To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
To restrict processing, to ‘block processing of your personal data.
To data portability, having your data moved, copied or transferred from J F Muscle Medic to another organisation in an easily readable format.
To object to direct marketing from us.

Special categories of personal data collected

Health Questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. J F Muscle Medic asks for the consent prior to gathering and processing the information. At any time after giving consent, you can withdraw your consent, subject to legal, insurance and contractual restrictions (see more on ‘your rights as an individual’). Your privacy is very important to us and we only use this information for determining your suitability for the treatment.

Process of collection

Your personal data is collected when you provide it to us through, our website, over the phone, in 1J F Muscle Medic Clinic, at a home visit, by email, social media, in writing, or any other means by which you provide it to us. Information is stored using a secure paper record keeping system.

Children’s Privacy

J F Muscle Medic does not collect the personal data of children under the age of 13, without parental or guardian consent. If you believe that we hold any information about or from a child under the age of 13, please contact J F Muscle Medic and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from our storage.

Data Sharing

J F Muscle Medic do not share your personal information with any third party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.

How Long Do We Keep Your Data?

J F Muscle Medic retains your personal data for as long as necessary to provide you with our services as our client. J F Muscle Medic is required under tax laws to keep your personal data for 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes; we will retain the minimum required data until you notify us that you no longer wish to receive such information.

The criteria for which we would continue to process your personal information includes:

Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information
Where processing is necessary for the establishment, exercise or defence of legal claims.

Consequences of not providing your personal information to J F Muscle Medic

In the event that you want to purchase a product or service from J F Muscle Medic, certain personal information is required to enter into a contract with you. J F Muscle Medic will not be able to enter into a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information.

As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose , not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.

Safeguarding your Personal Data

Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access, internal or external. Paper files recording your personal data are held in a secure filing cabinet, which can only be accessed by the owner of J F Muscle Medic.

Complaints

In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by J F Muscle Medic (or third parties used by) J F Muscle Medic or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and J F Muscle Medic and also the J F Muscle Medic Data Protection Officer/ GDPR owner.

Data Protection Supervisory Authority

Data Protection Commissioner, Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

+44 (0) 303 123 1113

J F Muscle Medic Data Protection Officer/GDPR Owner

70 Stevens Road, Stourbridge, West Midlands. DY9 0XW.

01384 732702